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Respect for privacy and confidentiality is an important concern for Alia (hereinafter "Alia ", "we", "us" or "our"). For this reason, Alia ensures that effective controls are in place to protect the confidential nature of the personal information in its custody.
This Privacy Policy (the "Policy") describes how Alia collects, uses, discloses and stores personal information that you may provide in connection with your use of Alia (the "Website") or the services and/or products provided by Alia . It also informs you of Alia 's commitments regarding the management and protection of personal information.
By accessing this Website or using our Services, you consent to the collection, use, disclosure and storage of your personal information in accordance with this Policy.
Alia was born out of a clear mission: to bring people closer to healthcare professionals by offering them centralized access to care and medical follow-up.
By combining telemedicine and care monitoring, Alia facilitates continuity of care and supports a truly personalized approach. Technology supports the relationship between patient and professional, without ever replacing it.
Our values guide how we act and interact, day after day:
Accessibility | Providing fast and equitable access to care.
Compassion | Welcoming each person with respect and attentiveness.
Reliability | Being there, day after day, to provide constant and reassuring follow-up.
Because obtaining reliable and personalized care should always be simple and confident.
Alia acts solely as a platform provider facilitating access to services and does not act as a healthcare provider or custodian of personal health information. Thirdparty telehealth providers, including Maple, and their licensed healthcare professionals are independently responsible for the delivery of healthcare services and compliance with applicable healthcare and privacy laws.
This Policy applies to anyone who communicates or interacts with us by any means, whether you are a client or someone who uses our platforms or services. Our employees and those who respond to our job advertisements are subject to a separate privacy policy.
This is any information about a natural person which, separately or in combination with other data, makes it possible to identify that person. This may include, for example, your name, e-mail addresses, contact details and similar information provided to Alia . Such information is not considered personal information when it is aggregated and cannot be associated with an identifiable individual.
If you follow hyperlinks from our Website to another site, please note that we are not responsible for and have no control over their privacy policies and practices.
Third parties, when they provide us with personal information about you. Third parties who share your personal information with us include:
We use cookies to manage our Website and services and to analyze how our Website and services are used. They also allow us to better understand your interests and provide you with a more personalized online experience. You can reset your browser to notify you when you receive a cookie or decline cookies. However, if you refuse cookies, you may not be able to use some of the features of our Website.
By using our Website, you acknowledge that we use essential cookies and you consent to the use of non-essential cookies.
Alia uses the personal information collected about you for the following purposes:
Tracking information - Alia may use non-identifiable information about its users to create aggregate tracking information reports regarding the demographics of users of the Website or our Services. This non-identifiable information is used for system and Website administration purposes, to better understand your interests and to improve the site.
Electronic communications - If you provide your e-mail address, Alia may, from time to time, send you commercial electronic messages in the form of e-mail, in particular to inform you of our offers, important updates, or to offer you a new service or product, including those offered by entities belonging to the same group of companies.
Targeted advertising - By using cookies and web beacons, Alia is able to provide you with advertising that is more relevant to your needs because it is targeted to your interests. When you visit our Website, cookies and web beacons tell us which pages are of interest to you. As a result, we can then display advertising that matches your interests. These technologies do not contain any personal or financial information that could identify you. They may contain a unique identifier necessary for retargeting. When you click on one of these advertisements, Alia may also track the response rate of the campaign.
In connection with the services made available through Alia, we or our third-party telehealth partners may collect, receive, use, disclose, or otherwise process certain health-related information in order to facilitate access to healthcare services, coordinate care, and support the operation of the platform.
Depending on how you use the Website and Services, this may include information such as:
Health-related information is treated with an elevated level of sensitivity and is handled in accordance with applicable privacy laws and contractual obligations, as applicable to the role of Alia and the third-party providers involved in your care.
Alia acts as a platform provider that facilitates access to healthcare-related services and technology tools. Alia does not provide medical care, medical advice, diagnosis, or treatment.
Healthcare services made available through the platform are provided by independent third-party telehealth providers and licensed healthcare professionals, including but not limited to Maple and its affiliated clinicians, who are independently responsible for the delivery of healthcare services and for compliance with their own legal, professional, regulatory, and privacy obligations.
Where applicable, healthcare providers or provider organizations may collect, use, store, disclose, and retain personal information or personal health information in accordance with their own privacy policies, professional obligations, and applicable laws. We encourage users to review the privacy practices of any third-party healthcare provider involved in their care.
Where applicable and permitted by law, health-related information may be used or disclosed for purposes such as:
Alia will only access, use, or disclose health-related information to the extent reasonably necessary to provide its platform services, support legitimate business operations, comply with applicable law, or as otherwise authorized.
Subject to applicable laws and the role of Alia versus the healthcare provider involved, you may have rights regarding your personal information or personal health information, including the right to:
Please note that in some cases, requests relating to medical records, clinical notes, prescriptions, or provider-held health records may need to be directed to the independent healthcare provider or telehealth partner responsible for your care.
We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including health-related information, in order to protect it against unauthorized access, use, disclosure, loss, theft, or modification.
Where personal information or health-related information is processed by third-party service providers or telehealth partners, we take reasonable steps to ensure such relationships are governed by appropriate privacy, confidentiality, and data protection obligations, where applicable.
If you have questions, concerns, or complaints regarding how your personal information or health-related information is handled, or if you would like to exercise your privacy rights, you may contact us directly
We cannot communicate to a third party the personal information contained in the file we hold on you, unless you consent in writing or if the law so provides (in the case of an investigation by judicial officers, for example). In particular, we may communicate to a third party the personal information contained in the file we hold on you if this communication is made for the same purposes.
Any personal information concerning you that is sent outside Alia is sent in such a way as to ensure confidentiality, even if you are the recipient.
Disclosures to our service providers - We may also share your information with third party suppliers, consultants and other service providers we employ to perform tasks or services on our behalf. These entities include, but are not limited to, our payment processing providers, web analytics companies (e.g. Google Analytics), business intelligence service providers, email service providers (e.g. Mailchimp), and advertising partners.
Disclosure to government agencies - We may disclose your personal information to government agencies that are authorized by law to obtain the information, or where Alia has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records or information, or to protect the rights or property of Alia.
Business transaction - If Alia undergoes a merger or other reorganization, it may disclose your personal information to the resulting organization.
Retention - The personal information we hold about you is kept in an electronic file, the purpose of which is to enable you to benefit from the services offered by Alia and complementary services.
Security - We take and apply the necessary and appropriate security measures to ensure the confidentiality of the personal information in our possession, to protect it against loss, destruction, theft, as well as against unauthorized consultation, communication, reproduction, use and modification. The personal information contained in the files is therefore accessible only to those persons who need to know it in the performance of their duties and who consult it only when necessary.
Nevertheless, due to the nature of the Internet and the technologies it supports, the risks associated with security and confidentiality cannot be eliminated and Alia cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Policy.
As far as possible, we ensure that the personal information contained in the file we hold on you is up to date before using it to make a decision that concerns you.
Personal information, and where applicable information handled by third-party service providers, may be stored or processed outside of Canada and may be subject to the laws of those jurisdictions. We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect it against unauthorized access, use, or disclosure. In the event of a privacy incident involving personal information that poses a risk of significant harm, Alia will comply with applicable legal requirements, including notification to affected individuals and relevant regulatory authorities, where required.
Right of access, amendment and deletion
By contacting Alia at administration@aliahealth.cayou can:
In accordance with applicable Quebec privacy laws, including Law 25, individuals have the right to request information about how their personal information is processed, including whether it is communicated outside Quebec and the categories of persons who may have access to it.
Refusal and withdrawal of consent
By contacting Mali Leclair-Vance at MaliLV@aliahealth.ca, you may withdraw or change your consent to the use and disclosure of your personal information or opt-out of certain uses and disclosures, subject to legal or contractual restrictions. If you refuse to provide us with your personal information or to give us the required consents, we may not be able to do business with you or provide you with the requested services.
Electronic communications - At any time, you may request to be removed from our promotional or marketing electronic communications mailing lists by unsubscribing from our e-mailings.
Cookies - You can block the use of cookies by activating the appropriate setting in your browser.
How long is personal data kept and how is it destroyed?
We retain your personal information for as long as we have a legitimate need to do so. Even if you have ceased to do business with us, we must retain certain information because, among other reasons, it is required by law. When this information is no longer required, it is destroyed. As part of the process of destroying information, we observe strict rules and also take care to prevent any unauthorized person from gaining access to it.
A cookie is a small file stored on a user's hard drive by the Website. Its purpose is to collect data about the user's browsing habits.
We use the following types of cookies on our Website:
You can choose to be notified each time a cookie is sent. You can also choose to disable cookies entirely in your Internet browser, but this may reduce the quality of your user experience.
We may make changes or additions to this Policy at any time, so we encourage you to review it periodically. If we make changes to this Policy, we will notify you by changing the effective date of this Policy at the top of the page.
If you have a question, concern or complaint about the protection of your personal information or our practices in this area, you can contact the person responsible for the protection of personal information within our company:
Mali Leclair-Vance
MaliLV@aliahealth.ca
(514) 500-6548
106 – 1965 Chemin Ste Angélique
St-Lazare, QC, J7T 0E2
1965, chemin Ste Angélique, bureau 106
St-Lazare, QC J7T 0E2
T 1 855 760-3336 • F 1 514 470-3680
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