FAQ

No. Your information remains confidential and securely protected.

Yes. All consultations and follow-ups are 100% virtual.

Yes. Virtual consultations are offered in both languages.

Yes. Up to four dependents are covered at no additional cost.

Yes. Companies can include Alia as part of their employee benefits program, depending on their internal policies.

Yes, Alia is available to everyone, families and individuals alike.

No. Your membership gives you direct access to virtual care.

Yes, for residents of Quebec, but patients outside Quebec are matched with professionals from other provinces.

Please refer to the PDF document provided during registration for instructions.

Yes. Some prescriptions can be renewed online.

No. In case of emergency, call 911.

Yes, if needed, you may be referred to the public healthcare system.

You have access to various specialized health services through the platform.

If you’re on the Peace of Mind plan, there’s no impact. With the Essentials plan, missed consultations are billed.

Unlimited virtual consultations with a licensed doctor, 7 days a week, with the Peace of Mind plan.

It typically takes 15 to 30 minutes to speak with a doctor.

About 20 to 30 minutes, depending on your needs.

With the Peace of Mind plan, virtual consultations are unlimited. Otherwise, they are available à la carte.

No, but each appointment includes personalized follow-up.

Yes. You can upgrade from the Essentials plan to the Peace of Mind plan at any time during the first 12 months and keep the introductory price of $499.79. When upgrading, your membership renews for a new 12-month period starting from the upgrade date. No credit is applied when switching plans.

No, the membership remains non-refundable even if no services were used.

No, there are no cancellation fees.

No, memberships are non-refundable.

You can cancel by contacting us by phone.

No. Private virtual care is not covered by the RAMQ.

Yes, it renews automatically to ensure continuous access to care, without service interruption.

No, there are no hidden fees.

It may be, depending on your personal tax situation.

On your bank statement, the payment will appear under the name Alia Service Santé.

Peace of Mind plan = unlimited consultations; Essentials plan = pay per use.